The Power of Resilience: How Steve Hand Rebuilt Express Mortgages

The NRG Insights Podcast is dedicated to helping mortgage professionals gain insights into the industry through interviews with successful brokers and brokerage owners. In a recent episode, host Marcus Nanson had the pleasure of interviewing Steve Hand, the founder of Express Mortgages.

We’ll dive into some of the key takeaways from that interview and discuss what makes Steve Hand and Express Mortgages stand out in the industry.

One of the most striking things about Steve Hand’s story is his resilience. He started Express Mortgages over 20 years ago, but early on, the company was hit with a major legal setback that almost drove it out of business. However, Steve was determined not to let the setback defeat him. He knew that if he wanted to succeed, he had to keep pushing forward and find a way to overcome the challenges.

Steve’s persistence paid off. He was able to rebuild Express Mortgages and turn it into a thriving brokerage with a strong reputation in the industry. Today, the company offers a wide range of mortgage services and has a team of highly skilled brokers who are committed to helping clients achieve their financial goals.

During the interview, Steve shared some valuable insights into what it takes to succeed as a mortgage broker or brokerage owner. One of the key points he emphasised was the importance of mindset. According to Steve, having the right mindset is essential for overcoming challenges and achieving success in the industry. He advised that brokers should focus on building a positive mindset, cultivating resilience, and staying focused on their goals.

Steve also had some advice for smaller brokers who are just starting out. He emphasised the importance of building strong relationships with clients and providing excellent customer service. He noted that smaller brokers often have an advantage over larger firms because they can offer a more personalised experience for clients.

Another topic that came up in the interview was recruiting. Steve shared his approach to recruiting brokers, which he called the “Will & Skill” method. He looks for candidates who have both the willpower and the skills to succeed in the industry. He emphasised that while skills can be taught, willpower is something that comes from within and is essential for long-term success.

One of the most valuable pieces of advice that Steve shared was about content marketing. He emphasised the importance of creating valuable content that helps clients solve their problems and achieve their goals. He noted that social media is a powerful tool for reaching new clients and building relationships with existing ones. By offering helpful tips and advice through social media and other channels, brokers can establish themselves as experts in the industry and build trust with potential clients.

Overall, the interview with Steve Hand was packed with valuable insights and advice for mortgage brokers and brokerage owners. Steve’s story is a testament to the power of resilience and the importance of having a strong mindset in the face of challenges. Whether you’re just starting out in the industry or you’re an experienced broker, there’s something to be learned from Steve’s journey with Express Mortgages.

If you like this episode, don’t forget to share and tag NRG in your post and let us know exactly what you liked about it so we can record more fantastic content for you.

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NRG Insights: How to Build a Superstar Team Using the Academy Model(Gemstone Mortgages)

In this months episode of NRG Insights we’re sitting down withGemstone Gemma Cuff

Gemma shares her journey of growing Gemstone, the unique way they recruit, her core values and everything in-between!

The Academy Model is an approach to building and developing a team that focuses on continuous learning and improvement. It involves creating a culture of learning and providing team members with the resources and support they need to continuously develop their skills and knowledge.

Here are some steps you can take to build a superstar team using the Academy Model:

Establish a clear vision and mission for the team: Clearly communicate the team’s goals and objectives, and help team members understand how their work contributes to the overall vision.

Foster a culture of continuous learning: Encourage team members to take on new challenges and seek out learning opportunities, and provide resources such as training programs, workshops, and mentorship opportunities.

Encourage collaboration and teamwork: Encourage team members to work together and share their knowledge and expertise with one another.

Set clear expectations and provide feedback: Clearly communicate expectations for team members’ performance and provide regular feedback to help them stay on track and continuously improve.

Recognise and reward excellence: Recognise and reward team members who demonstrate exceptional performance and contribute to the team’s success.

It’s clear throughout the discussion how hard she has worked to create a team who are aligned, motivated and dedicated to the company, which is all down to the “Academy Model” recruitment dynamic she pushes.

Be comfortable being uncomfortable

The takeaways 👇

• How Gemstone uses the Academy Model
• The benefits of recruiting on character
• Creating Habits within business
• Tips for young brokers
• The importance of using social media

If you like this episode, don’t forget to share and tag NRG in your post and let us know exactly what you liked about it so we can record more fantastic content for you.

Watch on Youtube

Listen on Spotify

For Even More

Insights, giveaways and latest updates follow us on LinkedIn, Facebook,
YouTube and Spotify just search NRG-Resourcing and subscribe or follow to be the first to access.

We are always open to collaborations with NRG Insights, feel free to get in touch on info@nrg-resourcing.co.uk

Mortgage Broker Insights with Jon Stones (Mortgage 1st)

In this months episode of Mortgage Broker Insights the industry legend that is Jon Stones to the series.

Award winning Mortgage 1st was established in 2008 by Jon Stones from his dining room table. Jon, a qualified Mortgage Adviser worked hard to build a business, growing his client bank locally in and around the Chesterfield area.

Fast froward to 2022 and Jon is at the helm of a sensational team of 40, including directors, mortagage advisor, business growth specialists and support staff.

Not only does Mortgage 1st dominate Chesterfield and the surrounding areas, the company have placed advisors nationwide offering their award winning services across the UK and beyond.

With over 15 years in the game, Jon has experienced everything the industry has thrown at him, making him an ideal guest on our comprehensive NRG Mortgage Broker Insights series.

We were super excited to invite Jon onto our Mortgage Broker Insights series, with his wealth of knowledge it was sure to be an informative and interesting discussion!

The episode covers a range of thought provoking topics, such as:

• Growing a business organically
• Tips to amplifying your team during tough times
• Understanding the “Long Game”
• The importance of team support
• Advice for young brokers
• The secrets to starting your own company
• What a positive mindset can achieve

If you like this episode, don’t forget to share and tag NRG in your post and let us know exactly what you liked about it so we can record more fantastic content for you.

Watch on Youtube

Listen on Spotify

For Even More

Insights, giveaways and latest updates follow us on LinkedIn, Facebook,
YouTube and Spotify just search NRG-Resourcing and subscribe or follow to be the first to access.

We are always open to collaborations with NRG Insights, feel free to get in touch on info@nrg-resourcing.co.uk