The NRG Insights Podcast is dedicated to helping mortgage professionals gain insights into the industry through interviews with successful brokers and brokerage owners. In a recent episode, host Marcus Nanson had the pleasure of interviewing Steve Hand, the founder of Express Mortgages.
We’ll dive into some of the key takeaways from that interview and discuss what makes Steve Hand and Express Mortgages stand out in the industry.
One of the most striking things about Steve Hand’s story is his resilience. He started Express Mortgages over 20 years ago, but early on, the company was hit with a major legal setback that almost drove it out of business. However, Steve was determined not to let the setback defeat him. He knew that if he wanted to succeed, he had to keep pushing forward and find a way to overcome the challenges.
Steve’s persistence paid off. He was able to rebuild Express Mortgages and turn it into a thriving brokerage with a strong reputation in the industry. Today, the company offers a wide range of mortgage services and has a team of highly skilled brokers who are committed to helping clients achieve their financial goals.
During the interview, Steve shared some valuable insights into what it takes to succeed as a mortgage broker or brokerage owner. One of the key points he emphasised was the importance of mindset. According to Steve, having the right mindset is essential for overcoming challenges and achieving success in the industry. He advised that brokers should focus on building a positive mindset, cultivating resilience, and staying focused on their goals.
Steve also had some advice for smaller brokers who are just starting out. He emphasised the importance of building strong relationships with clients and providing excellent customer service. He noted that smaller brokers often have an advantage over larger firms because they can offer a more personalised experience for clients.
Another topic that came up in the interview was recruiting. Steve shared his approach to recruiting brokers, which he called the “Will & Skill” method. He looks for candidates who have both the willpower and the skills to succeed in the industry. He emphasised that while skills can be taught, willpower is something that comes from within and is essential for long-term success.
One of the most valuable pieces of advice that Steve shared was about content marketing. He emphasised the importance of creating valuable content that helps clients solve their problems and achieve their goals. He noted that social media is a powerful tool for reaching new clients and building relationships with existing ones. By offering helpful tips and advice through social media and other channels, brokers can establish themselves as experts in the industry and build trust with potential clients.
Overall, the interview with Steve Hand was packed with valuable insights and advice for mortgage brokers and brokerage owners. Steve’s story is a testament to the power of resilience and the importance of having a strong mindset in the face of challenges. Whether you’re just starting out in the industry or you’re an experienced broker, there’s something to be learned from Steve’s journey with Express Mortgages.
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