13May

The Work Ethic of a Leader with Emma Ross

The Work Ethic of a Leader with Emma Ross

How can relentless work ethic shape a successful career?

In this episode of NRG Insights, we dive into the world of commercial finance with Emma Ross, the driving force behind Ross Commercial Finance. From her early days at HSBC to leading her own enterprise, Emma’s journey is a masterclass in how hard hard work and passion can overcome challenges and seize opportunities.

In this chat with Marcus Nanson, she shares the crucial lessons she’s learned along the way and her approach to building a successful business.

Who is Emma Ross?

Emma Ross is Managing Director at Ross Commercial Finance, and her career in finance spans over 17 years, beginning at HSBC and transitioning to a specialised focus on commercial finance, which she passionately pursued for a decade.

Her professional journey is marked by significant achievements, including launching Ross Commercial Finance. Outside her professional life, Emma is a dedicated football mum and an avid concert-goer, celebrating her favourite bands like Biffy Clyro.

Her dedication to the industry was recognised when she won the NACFB Rising Star award in 2022.

5 Things Commercial Brokers Can Learn:

  1. Master the Fundamentals: Emma stresses the value of understanding the basics before jumping into more complex deals, providing a solid foundation that can enhance decision-making and client relationships.
  2. Stay Relevant: Transitioning from residential to commercial finance, Emma highlights how flexibility and willingness to learn new skills are essential for staying relevant and competitive in the finance industry.
  3. Building Relationships is Key: At the heart of Emma’s success is her focus on cultivating strong, lasting relationships with clients and stakeholders, proving that trust and personal connection can drive business growth.
  4. Mentorship Matters: Emma discusses the impact of having mentors and being a mentor, underscoring the benefits of gaining wisdom and passing it on to nurture the next generation of finance professionals.
  5. Maintaining Work Ethic: She advocates for a strong work ethic, not just to propel one’s career but also to inspire and set standards within the team, fostering an environment of commitment and success.

For Even More

Insights, giveaways and latest updates follow us on LinkedInFacebook,
YouTube and Spotify just search NRG-Resourcing and subscribe or follow to be the first to access.

We are always open to collaborations with NRG Insights, feel free to get in touch on info@nrg-resourcing.co.uk

07May

Inclusivity and Empowerment with Jo Pocklington and Dominique Highfield

Inclusivity and Empowerment with Jo Pocklington and Dominique Highfield

How can strong leadership create more inclusivity in lending?

Building a successful career in lending requires more than just financial acumen – it demands resilience, strategic innovation, and a commitment to inclusivity.

This blog offers an exclusive look into the careers of Jo Pocklington and Dominique Highfield, who have both made significant strides in leadership within the financial services sector. Their journeys reveal not only the challenges they’ve overcome but also the strategies that have defined their success.

Who is Jo Pocklington?

Jo Pocklington is the Managing Director at Purplebricks Mortgages, transitioning from an early start in retail management to a pivotal role in the mortgage industry.

At Purplebricks Mortgages, Jo applies her extensive experience to enhance business operations and cultivate a high-performance culture, all while prioritising the customer experience.

Outside of her professional life, Jo is deeply involved in community netball, bringing the same leadership and passion to the sports field.

Who is Dominique Highfield?

Dominique Highfield serves as the Chief Operating Officer at Purplebricks, where her background as a Chartered Accountant has been invaluable in steering the company through significant transitions, including mergers and rebranding efforts.

At Purplebricks, she focuses on improving service delivery through technological integration and operational efficiency.

5 Things Lenders Can Learn from This Episode

  1. Embrace Change: Adaptability in leadership, as demonstrated by both Jo and Dominique, is crucial in navigating the financial services industry’s dynamic nature.
  2. Foster Inclusivity: Creating environments that celebrate diversity and inclusivity can significantly enhance team performance and innovation.
  3. Prioritize Mentorship: Investing in mentorship and development programs is key to nurturing future leaders and ensuring sustained business growth.
  4. Leverage Experience: Utilise past experiences and challenges as learning opportunities to refine strategies and operations.
  5. Balance Professional and Personal Growth: Successful leaders maintain a balance between their professional ambitions and personal life, which contributes to their overall effectiveness and satisfaction.

For Even More

Insights, giveaways and latest updates follow us on LinkedInFacebook,
YouTube and Spotify just search NRG-Resourcing and subscribe or follow to be the first to access.

We are always open to collaborations with NRG Insights, feel free to get in touch on info@nrg-resourcing.co.uk

02May

The Battle for Brokers – How Does Your Proposition Stand Up?

The Battle for Brokers – How Does Your Proposition Stand Up?

Securing top-performing mortgage brokers—those who are not only skilled and driven but also a perfect fit for your company’s culture and philosophy—has become a serious challenge. 

As the industry shifts and the economy recovers, the competition has intensified not only for in-house talent but also for self-employed brokers. 

This shift means firms must work harder than ever to attract and retain the kind of brokers who close deals and enhance team dynamics.

In this blog, I explore tips and strategies for brokerages to do this.

Understanding the Competitive Landscape

The mortgage industry has weathered significant storms over the past decades, most notably the global economic crash of 2008, which led to a stagnant UK housing market and reduced lending availability. 

This downturn forced many brokers to either diversify their services or exit the industry altogether. Those who adapted by focusing on areas like protection sales managed to survive, but not without challenges.

As the market has recovered, the regulatory landscape tightened. The Mortgage Market Review (MMR) and subsequent regulations aimed at preventing another crash have inadvertently thinned the ranks of mortgage brokers further, as many did not meet new compliance standards. 

This regulatory squeeze, combined with a revived market, has created a high demand for skilled brokers but a reduced supply.

Today, as the market approaches its pre-2008 levels, the need for experienced mortgage and protection advisers is more pronounced than ever. 

Yet, the pool of available talent remains limited, intensifying the battle among firms to attract and secure top talent.

So, how can you attract top talent? 

Key Strategies to Attract and Secure Top Talent

Brokerages looking to attract and retain high-performing brokers must consider several factors that can make or break their recruitment efforts. 

Here’s what needs attention:

Competitive Financial Incentives

Compensation remains a primary factor for many brokers. 

Both base salary and commission structures need to be competitive and appealing to draw in the best. 

Given the high stakes, firms must not only match but try to exceed industry standards to lure top talent.

Empowering Self-Employed Brokers

With a growing shift towards hiring self-employed brokers, companies must provide strong incentives for these professionals who typically thrive on independence and higher potential earnings. 

However, aligning their success with the company’s goals is crucial to prevent them from feeling disconnected from the firm’s overall mission.

Lead Generation and Operational Support

Providing leads and operational support, such as efficient administrative and marketing resources, can significantly enhance a broker’s effectiveness and job satisfaction. 

These tools enable brokers to focus on what they do best—serving clients and closing deals—rather than getting bogged down by procedural tasks.

Flexible Working Conditions

In today’s market, flexibility is a significant draw. 

Offering flexible working conditions and remote work options can make a firm much more attractive to brokers who value work-life balance and autonomy.

Training and Career Development

Ongoing training and clear career pathways are essential for retaining ambitious brokers who are keen on advancing their professional skills and status within the industry.

Demonstrating a commitment to development can help firms build loyalty and reduce turnover.

Transparent and Minimal Network Fees

For self-employed brokers, transparency about network fees and other costs is vital. 

Clear, upfront communication about these expenses ensures that brokers feel informed and valued from the outset.

Conclusion

In an industry still recovering and evolving after significant upheavals, mortgage firms must do more than ever to attract and retain the best brokers. 

By focusing on competitive compensation, robust support systems, flexible work arrangements, and clear career progression opportunities, companies can position themselves as desirable places for top talent. 

The battle for brokers is indeed fierce, but with a thoughtful approach to what brokers need and value, your firm can stand out as a top choice in a competitive marketplace.

If you’re committed to hiring high-quality, behaviourally suited talent, let’s connect and discuss how we can redefine your recruitment process, ensuring each new hire is not just an addition but a lasting asset to your mortgage business.

If you’re seeking a new role, or are searching for new talent, please click on the appropriate link to book a call with me today.

nadia knight

01May

How to Become a Lending Leader with James Briggs

How to Become a Lending Leader with James Briggs

How do you climb the ladder in the competitive world of lending?

This week, we delve into the professional journey of James Briggs, Head of Intermediary Sales at Together.

With a career that spans over two decades in the lending industry, James has navigated through numerous market cycles, technological shifts, and evolving client needs.

This blog post unpacks his invaluable experiences and offers actionable lessons for anyone looking to excel in the lending space.

Who is James Briggs?

James Briggs began his career in 1999 and quickly established himself as a key player in lending.

Currently Head of Intermediary sales for the Personal Finance at Together, James has a history of working with specialist lenders and distributors.

His knack for fostering strong partnerships has been pivotal in supporting packagers nationwide, ensuring that clients receive optimal lending solutions.

His approach goes beyond mere transactions, focusing on sustainable business growth and the long-term success of his clients and their customers.

5 Things Lenders Can Learn from James Briggs:

  1. Building Strong Relationships: James’s career underscores the importance of cultivating deep, meaningful connections with industry partners. These relationships are crucial for navigating the complexities of the lending world and ensuring client satisfaction.
  2. Adaptability in a Changing Market: Staying relevant means adapting to market changes swiftly and effectively. James’s ability to pivot and embrace new technologies and methodologies has been key to his enduring success.
  3. Client-Centric Strategies: Focusing on the needs and circumstances of clients has allowed James to develop tailored solutions that truly make a difference. This client-first approach is something all lenders can implement to enhance their service offerings.
  4. Leadership and Team Development: Effective leadership is about more than just guiding a team—it’s about inspiring and motivating people to achieve their best. James’s leadership style promotes professional growth and high performance among his team members.
  5. Continuous Learning and Improvement: The financial landscape is ever-evolving, and staying informed is non-negotiable. James commits to ongoing professional development, which is essential for anyone looking to advance in their career.

For Even More

Insights, giveaways and latest updates follow us on LinkedInFacebook,
YouTube and Spotify just search NRG-Resourcing and subscribe or follow to be the first to access.

We are always open to collaborations with NRG Insights, feel free to get in touch on info@nrg-resourcing.co.uk

24Apr

Guiding Future Success in Lending with Roz Cawood

Guiding Future Success in Lending with Roz Cawood

How do successful leaders drive change and create inclusive environments in lending?

In this post, we explore the journey of Roz Cawood, Managing Director of Property Finance at Streambank, and how her experiences can guide and inspire lending professionals today.

From her early days at Natwest to her current leadership role, Roz has continuously broken barriers and paved the way for more inclusive practices in finance.

Who is Roz Cawood?

Roz Cawood’s career in specialist finance has been as dynamic as it has been influential. Starting at Natwest and quickly advancing to a management trainee at a building society, Roz’s leadership skills became evident early on.

By 25, she was leading a major team as Head of Operations, and her trajectory soared from there. Her roles have spanned across business development, strategic partnerships, and now, leading Property Finance at Streambank. Here, she not only drives business growth but also champions equality, diversity, and inclusion.

Roz is also an avid marathon runner who channels her energy into charity, raising funds for cancer research.

5 Key Insights for Lenders from Roz Cawood

  1. Adaptability in Leadership: Roz’s career shows the importance of adapting to new roles and challenges, teaching lenders the value of flexibility in a rapidly changing market.
  2. Fostering Inclusion: Learn how creating an inclusive environment can enhance team performance and drive innovation in financial services.
  3. Building Resilient Teams: Insights into how strong leadership can help teams navigate crises and emerge stronger, ready to tackle the financial market’s volatility.
  4. The Role of Mentorship: Roz emphasises the significance of mentorship in career growth, underscoring how experienced guidance can shape the future of upcoming finance professionals.
  5. Commitment to Personal Development: Her dedication to continuous learning and personal challenges, exemplifies the importance of personal growth alongside professional development.

For Even More

Insights, giveaways and latest updates follow us on LinkedInFacebook,
YouTube and Spotify just search NRG-Resourcing and subscribe or follow to be the first to access.

We are always open to collaborations with NRG Insights, feel free to get in touch on info@nrg-resourcing.co.uk

15Apr

Mastering Market Dynamics with Josh Knight

Mastering Market Dynamics with Josh Knight

With the ever-changing dynamics of the lending industry, staying ahead requires not just expertise but also an innovative approach.

In our latest discussion, Josh Knight of Octane Capital delves into the subtleties of specialist lending, offering a fresh perspective on the opportunities and challenges that lie ahead.

Josh brings a unique blend of skills and experiences to the table. From making hundreds of cold calls a day in his early sales career to steering the sales and marketing strategies at Octane Capital.

This blog uncovers how Josh’s strategic thinking and market insights can benefit lenders and financial professionals looking to navigate the complexities of today’s property finance landscape.

Who is Josh Knight?

Graduating from the University of Leeds Business School with a degree in Management and Marketing, Josh quickly realised his passion for sales was more than just a job—it was a calling.

His early experiences in cold-calling taught him the resilience needed in sales, which he carried into his roles at Octopus Investments and Mariana Capital. However, it was at Octane Capital where Josh found his true calling in property finance, climbing up the ranks to become Sales and Marketing Director.

Today, he not only manages sales targets but also leads the sales team and oversees the company’s marketing efforts.

5 Things Lenders Can Learn?

  1. Adapt to Market Needs: Understand the specific needs of your market and adapt your strategies accordingly.
  2. Foster Strong Relationships: Building lasting relationships with clients and stakeholders can significantly impact your business success.
  3. Embrace Continuous Learning: The lending industry is continuously evolving, making it essential to stay informed and adaptable.
  4. Prioritise Team Development: Investing in your team’s growth and development is key to maintaining a competitive edge.
  5. Innovate Strategically: Innovation isn’t just about adopting new technologies but also about thinking creatively to solve problems.

For Even More

Insights, giveaways and latest updates follow us on LinkedInFacebook,
YouTube and Spotify just search NRG-Resourcing and subscribe or follow to be the first to access.

We are always open to collaborations with NRG Insights, feel free to get in touch on info@nrg-resourcing.co.uk

10Apr

Optimism in the Market with Brad Rhodes

Optimism in the Market with Brad Rhodes

How can mortgage brokers navigate the current market with confidence?

In this week’s blog post, Marcus is joined by Brad Rhodes from Pepper Money to discuss this, and much more.

The lending industry demands adaptability, foresight and human touch, and Brad shares valuable insights on staying ahead in 2024 that adopt these strategies, blending his rich background from the Royal Air Force to his role in the mortgage industry today.

Who is Brad Rhodes?

Brad Rhodes is the National Key Account Manager at Pepper Money.

Brad’s military background laid the foundation for his disciplined approach to challenges, a trait that he’s carried into his mortgage career.

His path through retail banking and specialist lending, culminating in his role at Pepper Money, highlights a commitment to excellence and innovation. Brad’s insights are particularly relevant now, as the mortgage market navigates through unpredictable waters.

5 Things Mortgage Brokers Can Learn from Brad Rhodes?

  1. Understand Market Dynamics: Grasp the underlying forces that shape today’s mortgage rates and lending practices. This understanding will allow you to predict and act on what’s to come.
  2. Client Relations: Master the art of client communication, ensuring they’re informed and prepared for market shifts.
  3. Service Diversification: Expand your offerings to include holistic financial planning, from mortgages to protection and insurance.
  4. Lifelong Learning: Stay ahead with continuous professional development, keeping pace with market and regulatory changes.
  5. Network: Forge and maintain strong connections within the industry for mutual growth and opportunities

For Even More

Insights, giveaways and latest updates follow us on LinkedInFacebook,
YouTube and Spotify just search NRG-Resourcing and subscribe or follow to be the first to access.

We are always open to collaborations with NRG Insights, feel free to get in touch on info@nrg-resourcing.co.uk

02Apr

Driving Success with Company Culture with Sundeep Patel

Driving Success with Company Culture with Sundeep Patel

How can a lender stand out in today’s competitive market?

In an industry as competitive as ours, understanding the inner workings of successful leaders can offer actionable strategies for aspiring leaders and brokers.

Sundeep Patel, Director of Bridging at United Trust Bank, recently shared his journey and insights on the NRG Insights podcast, providing a fresh perspective on leadership, market dynamics, and the importance of culture within the lending sector.

Who is Sundeep Patel?

Sundeep Patel is the Director of Bridging at United Trust Bank. With over twenty years under his belt in financial services, Sundeep has a wealth of experience, knowledge and strategies.

At Together, as the Director of Sales, Sundeep showcased his leadership skills, guiding the company through the pandemic’s challenges, revamping their approach to working with intermediaries, and setting new strategic goals.

Before making his mark at Together, Sundeep played a key role at Precise Mortgages as National Sales Manager. He’s well-regarded for his in-depth market knowledge, dedication to ongoing education, and drive for innovation.

5 Things Lenders Can Learn from Sundeep Patel?

  1. Building Strong Relationships: Success in lending hinges on the strength of your relationships. Sundeep’s career is a testament to the power of genuine connections within the industry.
  2. Continuous Learning: The lending market is ever-evolving. Staying informed and adaptable ensures you can navigate changes effectively.
  3. Creating a Supportive Culture: A positive workplace culture is crucial for team engagement and success. Sundeep’s leadership style prioritises inclusivity and support.
  4. Navigating Market Changes: Adaptability in the face of market fluctuations is key. Sundeep’s resilience through various market challenges offers valuable lessons.
  5. Fostering Team Success: Leading by example and encouraging team development has been central to Sundeep’s success in building award-winning teams.

For Even More

Insights, giveaways and latest updates follow us on LinkedInFacebook,
YouTube and Spotify just search NRG-Resourcing and subscribe or follow to be the first to access.

We are always open to collaborations with NRG Insights, feel free to get in touch on info@nrg-resourcing.co.uk

25Mar

Building Trust in Lending with Jaxon Stevens

Building Trust in Lending with Jaxon Stevens

How can you build a lasting career in lending?

In this blog we focus on an episode of NRG Insights where Marcus Nanson CeMAP sat down with Jaxon Stevens from Tuscan Capital to explore his growth, development and top tips in the lending industry.

In this post, we’ll focus on the very best parts of the conversation, including the full video and audio versions. Jaxon shares a wealth of experience, from his early days in high street banking to leading the sales team at Tuscan Capital. His journey is not just about personal growth but a blueprint for those aiming to carve their path in the lending industry.

Who is Jaxon Stevens?

Jaxon’s career spans over 25 years, cutting across high-profile roles in financial services. From GE Money to NatWest and spearheading sales teams at Omni Property Finance and Sancus Lending. Currently, as the Sales Director at Tuscan Capital, Jaxon continues to push the envelope, fostering business relationships and championing continuous education in the property finance sector.

His expertise in bridging, development, and refurbishment loans makes him a key player in residential and commercial lending spaces.

5 Lessons For Lenders and Brokers…

  1. Networking is Everything: In a field where who you know can be as crucial as what you know, Jaxon underscores the importance of building a robust professional network. These relationships can open doors, provide insights, and support career growth in ways that traditional pathways may not.
  2. Trust as the Foundation: The cornerstone of any lasting business relationship is trust. In lending, where clients and partners rely on your advice and services, establishing trust can mean the difference between a one-time transaction and a lifelong partnership.
  3. Adaptability Leads to Innovation: The lending landscape is ever-changing. Staying adaptable allows professionals to not only navigate these changes but to innovate within them. Jaxon’s transition from traditional banking to specialist financial markets exemplifies how adaptability can lead to new opportunities.
  4. The Value of Specialization: Diving deep into specific financial solutions, like bridging and development loans, Jaxon has carved a niche for himself. This specialisation has not only made him an expert in his field but also a go-to consultant for complex lending scenarios.
  5. Continuous Learning as a Career Strategy: Jaxon’s passion for education is a reminder that learning doesn’t stop once you land a job. Continuous learning and awareness of new market opportunities keep professionals ahead of the curve and ready to seize new opportunities.

For Even More

Insights, giveaways and latest updates follow us on LinkedInFacebook,
YouTube and Spotify just search NRG-Resourcing and subscribe or follow to be the first to access.

We are always open to collaborations with NRG Insights, feel free to get in touch on info@nrg-resourcing.co.uk

20Mar

Culture and Success in Lending with Roger Morris

Culture and Success in Lending with Roger Morris

In the fiercely competitive world of lending, standing out requires more than just conventional strategies.

So, how can lending leaders carve a niche for themselves and thrive?

In this week’s post, we dive into the insights of Roger Morris, Director of Mortgage Division Sales and Distribution at Tandem Bank, a man who knows all about innovation and success in the specialist lending market.

If you’re a leader or someone aspiring to become one in the lending industry, Roger’s story is one that you can not miss!

This is why…

Who is Roger Morris?

Roger Morris’s influence in specialist lending spans over thirty years.

Starting with his own venture before the 2008 financial downturn, Roger transitioned to helping build Precise Mortgages into a major market player. Now at Tandem, he focuses on launching and expanding the mortgage division, aiming to educate brokers and champion specialist lending.

His extensive knowledge and dedication to broker education highlight his commitment to fostering growth and recognising potential within the industry.

5 Things Lending Leaders Can Learn…

In a market like specialist lending, insights from seasoned professionals like Roger Morris are invaluable.

Here are five strategies lending leaders can adopt from his knowledge:

  1. Educate to Innovate: Understanding the nuances of specialist lending isn’t just beneficial, it’s crucial. Like Roger, leaders should focus on educating their teams and brokers about the market. This knowledge empowers them to identify and seize opportunities that others might overlook.
  2. Champion Your Sector: Roger’s commitment to specialist lending shows the power of having a cause. By championing a specific segment of the market, leaders can build a strong brand identity and become the go-to expert in their niche.
  3. Embrace the Power of Networking: Training brokers and engaging with the community have been key to Roger’s strategy. Leaders should invest time in building and nurturing these relationships, as they are vital for understanding market needs and driving growth.
  4. Continuous Product Innovation: The lending landscape is ever-evolving. Leaders need to continuously work on expanding and refining their product offerings, much like Roger’s approach at Tandem. Staying ahead of market trends and customer needs can set a lender apart from the competition.
  5. Knowledge is Power: Roger’s encyclopaedic understanding of specialist lending underscores the importance of in-depth market knowledge. Leaders should strive to become lifelong learners, constantly updating their understanding of the market to guide their strategy and decision-making.

For Even More

Insights, giveaways and latest updates follow us on LinkedInFacebook,
YouTube and Spotify just search NRG-Resourcing and subscribe or follow to be the first to access.

We are always open to collaborations with NRG Insights, feel free to get in touch on info@nrg-resourcing.co.uk

The UK Mortgage Broker
Salary Guide

Are you earning what you should be? Paying your team too much?

Discover key salary insights in the UK mortgage industry with our 2024 guide. Download now to see how your salary compares.